Customers can lower energy costs by 10% by enrolling in this program.

 

By sharing off-peak periods, customers can help the environment by minimizing energy consumption during periods of high demand, as well as save up to 10% by reducing energy consumption with mindful use of non-essential appliances.

With this internal portal, we streamlined the process of planning service outages.

 

There's also an automated customer messaging for when the scheduled date of the outage approaches, which helps if it's laundry day!

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• 75% of employees found this new tool helpful

• 400k+ communications sent to customers in 2022

• 45mins less to complete a request end-to-end

Duke Energy is One of America’s largest energy holding companies, serving 8.2 million customers.

 

SALR is a new customer-facing tool that allows customers to report street and area light outages and issues.

 

This customer-facing public cloud application created a foundation for future analytical insights to improve operational efficiencies.

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• 300,000+ issues reported in 2021 

• 480,000+ status updates sent via customer email and SMS

The Ping It app allows internal users to ping customer's smart meters, which provides all smart meter details but most importantly provides real-time Voltage test results and a kWh meter reading which helps us better understand their potential meter issue.

 

We also send customers a Meter Diagnostics Report to their email when requested.

 

This saves the company billions of dollars in truck rolls.